Shipping policy

Shipping Policy

Last updated: 24 june 2026

Thank you for shopping with The pawsome shop. We are committed to delivering your order as quickly and efficiently as possible.

Shipping Destinations

We currently ship to:

  • European Union countries

  • United Kingdom

  • United States

If your country is not available at checkout, please contact us at msecom27@gmail.com

Order Processing

Orders are typically processed within 1–3 business days after payment has been received and verified.

Processing times may be longer during holidays, promotional periods, or due to unforeseen circumstances.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Times

Estimated delivery times:

Region Estimated Delivery Time
European Union 3–10 business days
United Kingdom 5–12 business days
United States 7–20 business days

Please note that delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, package size, and selected shipping method.

Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

When available, tracking information will be provided via email once your order has been shipped.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Customs, Duties, and Taxes

European Union

Orders shipped within the European Union may be subject to applicable VAT and taxes as required by law.

United Kingdom

Orders shipped to the United Kingdom may be subject to import duties, VAT, customs fees, or other charges imposed by UK authorities.

United States

Orders shipped to the United States may be subject to import duties, taxes, customs clearance fees, or other charges imposed by U.S. authorities.

Any customs duties, import taxes, or additional fees are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs processing.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information.

If an incorrect address is provided and the order has not yet been shipped, please contact us immediately at [Support Email].

We are not responsible for orders delivered to incorrect addresses provided by the customer.

Lost, Delayed, or Stolen Packages

Once an order has been handed over to the shipping carrier, delivery is under the carrier's control.

If your package appears to be lost or significantly delayed, please contact us and we will assist in opening an investigation with the carrier.

We are not responsible for:

  • Delivery delays caused by carriers

  • Customs delays

  • Weather-related disruptions

  • Lost or stolen packages marked as delivered by the carrier

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery at [Support Email].

Please include:

  • Your order number

  • A description of the damage

  • Clear photographs of the product and packaging

We will review the claim and work to provide an appropriate resolution.

Returned Packages

Packages returned to us due to:

  • Incorrect addresses

  • Failure to collect the shipment

  • Refused delivery

may be eligible for reshipment at the customer's expense.

Shipping fees are non-refundable unless required by applicable law.

Contact Us

If you have any questions regarding shipping, please contact:

Email: msecom27@gmail.com